Shipping & Returns
SourceEnergyOnline.com offers a 30-day General Returns Policy.
You may return new, unopened items sold and fulfilled by SourceEnergyOnline.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
SourceEnergyOnline.com does not accept returns of the following items:
- Gift Returns and Refunds
- Partial Refunds
- Orders Returned After 30 Days
- Exchanges
- Items Purchased from other Sellers
- Any product missing the serial number or UPC
- Downloadable software products
- Gift cards and gift certificates
- Items purchased from sellers other than SourceEnergyOnline.com
Partial Refunds
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
- Any item not returned in the condition it was received
